- Conversations have a limited number of possible directions to go in. (Diagram on Page 30)
- The 6 steps describe new ways to interact, provide feedback, influence, and grow people, and also bring the best out in others.
- Step 1- learning to think about thinking
- Step 2- listen for potential- Clarity of Distance
- Step 3- speak with intent
- Step 4- dance towards insight
- Step 5- create new thinking
- Step 6 Follow up
Step 1
- improving not what people are thinking about, but the way they think.
- first step is to let people think through their own issue rather than telling them what to do
- focus on positives to develop people's strengths (and also provide praise)
- facilitated self-directed learning
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